Terms & Conditions
As with any professional business I do have terms and conditions.
I must stress that THESE WILL BE ADHERED TO.
- Clients must phone the night before an appointment for a
time.
- If you do not phone for your time the night before your
appointment then this will void the booking. This means that I
will not visit you on the day of your appointment and you will
have to re-book.
- When phoning for your time please phone between the hours of
730pm & 930pm.
- ALL bookings that are not kept or that are not cancelled
with 24 hours notice will carry a charge of £25. This charge
will be enforced.
- Appointments are made on a pre-booking system.
- If you choose not to pre-book an appointment I can not
guarantee an appointment within three (3) weeks of being
contacted.
- All horses must be stabled at least 1 hour prior to the time
of your appointment. This is to allow your horse to settle
and/or dry off if it is wet.
- All horses must have clean, dry legs and feet.
- All feet must be picked out.
- There must be a hard, level, well lit surface available for
me to work on. Concrete or tarmac surfaces are preferred.
Adequate shelter from rain must also be available if it is
raining. NO work will be carried out if there is not.
- All horses must have a suitable head collar and rope.
- At all times the owner or a responsible adult (aged 18 years
or over) who is a representative of the owner must be present
when I am working on a horse. This is for safety and Insurance
purposes.
- All work is payable upon completion. NO CREDIT IS GIVEN.
- Payment can be made by CASH, CHEQUE, CREDIT or DEBIT CARDS
or by prior agreement INTERNET BANKING.
- I retain the right to refuse to carry out work on, or to stop
working on at any time, any horse that I deem to be, or that becomes dangerous.
- The responsibility and safety of the horse remains that of
the owner or their representative at all times.
- Any vouchers and/or gift certificates are not redeemable for
cash
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