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Terms & Conditions

Revised Terms & Conditions of Business of John Nisbet DipWCF, Farrier.  Effective from 01/08/2010

Terms

1.    All work is payable upon completion.

2. Payment can be made by Cash, Cheque, Credit or Debit cards, or by prior agreement, Internet Banking.
3. The valid prices of products & services are that which are shown in the latest publication of the company’s ‘Price List Brochure’.  A paper copy is available on request. It can also be found at www.correctivefarrier.com as a PDF download.
4. Prices for products, services and/or procedures that are not listed or covered within the ‘Price List Brochure’ will be discussed and agreed with the client prior to the commencement of any work.

5.    There is a minimum charge of £25 per visit.

6. ALL bookings that are not kept or that are not cancelled with 24 hours notice will incur a charge of £20 per horse.
7. Cheques returned as ‘unpaid’ will incur an additional charge of £20
8. Represented cheques will incur a charge of £20 per re-presentation.
9. Any vouchers, loyalty reward points and/or gift certificates are not redeemable for cash
10. Only work that has been booked in will be carried out.
11. You will be notified (whenever possible) with at least 30 minutes notice if we are going to be late for your appointment due to external factors.
12. Lost shoes will be replaced within 2 working days of notification wherever possible.
13. Holiday and/or sickness cover will be arranged by the company.  Only Registered and fully insured Farriers will be used.  (Details of covering Farriers are made available at www.correctivefarrier.com and on the companies voicemails when necessary)
14. The company of John Nisbet and any Farriers working on its behalf will at all times be fully insured and registered with the Farriers Registration Council or the National Farriers Training Agency.
15. You, the ‘client’ must have adequate Liability Insurance. (This is provided with BHS membership)

Conditions

1. Appointments are made on a pre-booking system.
2. If you choose not to pre-book an appointment I can not guarantee you an appointment within two (2) weeks of being contacted.
3. You will be contacted 2 days prior to your appointment with a reminder and to confirm whether you still require the booking.
4. You will be contacted the day before your appointment by phone and/or text with conformation of a time of arrival.  Times will be given within an hour period e.g. between 1 & 2pm
5. All horses must be stabled at least 1 hour prior to the time of your appointment.  This is to allow your horse to settle and/or dry off if it is wet. 
6. All horses must have clean, dry legs and feet.
7. All feet must be picked out.
8. No work will be carried out in fields.
9. There must be a hard, level, clean surface available for work to be carried out on.   Concrete or tarmac surfaces are preferred.
10. The shoeing area must be well lit.
11. Adequate shelter from rain must be available.  (NO work will be carried out in the rain without shelter)
12. Your designated ‘shoeing area’ must be safe and free from obstructions.
13. Your designated ‘shoeing area’ must be accessible by van.
14.  All horses must have a suitable head collar and rope that are fit for purpose.
15. There must be a suitably secure and safe ring with appropriate twine to tie the horse to whilst it is being worked on.
16. At all times the owner or a responsible adult (aged 18 years or over) who is a representative of the owner must be present whilst work is being carried out on a horse. This is for safety and Insurance purposes.
17. I retain the right to refuse to carry out work on, or to stop working on at any time, any horse that I deem to be, or that becomes dangerous and/or unsafe.
18. The responsibility and safety of the horse remains that of the owner or their representative at all times.
19. Work may not always be carried out by John Nisbet but by other qualified members of staff.
20. Apprentices will be working or horses.  They will only carry out work to which they have proved to Approved Training Farrier John Nisbet  and/or to the Worshipful Company Of Farriers (WCF) by means of examination, that they are capable of carrying out correctly and safely.  If you have any questions or worries about apprentices working on your horse then please contact John Nisbet who will be happy to discuss the matter with you.
21. Photographs and video footage of your Horse(s) will be taken from time to time to keep a record of your Horses feet and its movement.
22. All photographs and video footage taken of your Horse(s) will be the sole property of John Nisbet
23. Photographs and video footage taken will remain the property of John Nisbet even if the working contract between you as the ‘client’ and the company of John Nisbet DipWCF Farrier is ended.
24. You agree to the use of photographs and/or video footage taken of your Horse(s) to be used by John Nisbet for training, advertising, demonstration, reproduction and publication purposes.  
25. You will raise any questions, concerns or problems you may have regarding any aspect of the company and the services/products/workmanship you have experienced directly with John Nisbet as soon as possible so as they can be discussed and resolved. We can’t answer questions, resolve concerns or problems that we don’t know exists.  Your feedback is important.  Contact can be made in person, by phone on 07802 444 152, by emailing support@correctivefarrier.com or by post to 2 Forward Green Cottages, Bradninch, Exeter, EX5 4LS.
26. If you have any complaints then please follow the procedures as shown in the company’s ‘Complaints Procedure Policy’ which is designed to help resolve any complaints you may have in a quick and satisfactory manner.  A copy of the company’s ‘Complaints Procedure Policy’ is available on request.
27. In the event that you wish to terminate your use of the professional Farriery services provided by the company of John Nisbet DipWCF Farrier then we ask that you inform us as soon as possible so as your client space can be re-allocated.
28. If in the event that you do wish to terminate your use of the professional Farriery services provided by the company of John Nisbet DipWCF Farrier then we ask that you provide us with your feedback.  Without valuable client feedback problems cannot be resolved and the company cannot move forward.  A ‘Client Feedback Form’ is available on request at any time and is also available online at www.correctivefarrier.com  Verbal feedback is also just as valuable.

 

 

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